This unit covers using computers and associated devices and office technology to achieve outcomes required in the workplace.

This unit contains employability skills.

This unit requires the application of computing skills to achieve work place outcomes. It includes accessing, inputting and saving information, using the internet and routine maintenance of the equipment. The skills are applied to computers and associated devices such as printers, scanners and a range of storage devices. It also covers the use of other equipment such as faxes and photocopiers.

It applies to all sectors of the industry.

Industry Capability- Generic

interpersonal and communication skills

computing skills

This skill is demonstrated in doing on-line learning with Gryphon Learning

use of software programs, including email and internet programs, and custom built computer programs

This skill is demonstrated in doing on-line learning with Gryphon Learning

referral skills (when to seek help)

This skill is demonstrated in doing on-line learning with Gryphon Learning

knowledge of available technology and its uses

This knowledge is demonstrated in doing on-line learning with Gryphon Learning and completing the Technology Test

knowledge of operating instructions and how to access the relevant manuals and operating procedures

This knowledge is demonstrated in doing on-line learning with Gryphon Learning completing the Technology Test

knowledge of security procedures required by the organisation or by legislation

This knowledge is demonstrated in doing on-line learning with Gryphon Learning completing the Technology Test

knowledge of appropriate software, including the custom built software for a particular company, and computer applications including the internet and email

This knowledge is demonstrated in doing on-line learning with Gryphon Learning completing the Technology Test

knowledge of company policy relating to use and maintenance of computers and other equipment

This knowledge is demonstrated in doing on-line learning with Gryphon Learning completing the Technology Test

Computing equipment,

associated devices

computers

scanners

printers

modems

CD burners

Other equipment

photocopiers

facsimile machines

telephones

Organisational procedures

privacy and security of documents and files

safe storage procedures

administration systems

access procedures

maintenance procedures

Appropriate software

word processing

spreadsheets

databases

accounting programs

email and internet programs

specific financial industry programs

programs built or customised for a particular company

Standard procedures

procedures for changing and saving information

guidance on file naming and saving

document format (eg reports, letters, memos, applications, formal financial documents)

Appropriate storage

electronic procedures for storage in directories, sub

directories, back-up copies

storage on compact disks, hard or floppy disks, backup systems

filing of hard copies of correspondence, computer generated documents

Legislation or

regulations and codes of conduct

Consumer Credit Code

Privacy Act

Financial Services Reform Act (FSRA)

Electronic Funds Transfer (EFT) Codes of Conduct

Financial Transactions Reports Act

industry codes of practice

Routine maintenance

changing toners

cleaning various parts of equipment

replacing consumables

checking when professional servicing is required

(possibly under warranty)

Technical assistance

computer help desk personnel

managers and supervisors

designated technology assistance staff

external staff employed by manufacturer of the equipment or software supplier

staff from specialist computer support companies

Consumables

ink or toner cartridges

paper

fax cartridges

Area

Training Package Specification

Gryphon Learning Implementation

To achieve competency in this unit, a person must be able to demonstrate:

the ability to use technology and particularly computers to achieve the workplace outcomes required by their organisation

These competencies are demonstrated in successfully completing on-line learning with Gryphon learning

Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

On-line learning with Gryphon Learning takes place over a period of time, thus these skills are demonstrated over a period of time

This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Many of these competencies are demonstrated as students do on-line learning with Gryphon Learning. The Technology Test will assess the others

For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Many of these performance criteria are demonstrated as students do on-line learning with Gryphon Learning.

Others are assessed via the formative assessment items in the on-line topic A00s101t34 Use Technology in the Workplace

The Technology Test will assess the others

This unit may be assessed in the workplace or in a simulated work environment

Many of these competencies are demonstrated as students do on-line learning with Gryphon Learning.

Others are assessed via the formative assessment items in the on-line topic A00s101t34 Use Technology in the Workplace

The Technology Test will assess the others. The Technology test will include a simulated environment.

Assessment of this unit of competence requires access to a range of equipment including computers, associated equipment such as scanners, printers and a range of programs for document production and management, information handling, using the internet and sending and receiving emails.

Studying on-line with Gryphon Learning involves access to computers and accessories, the internet, email and web browsers.

Other programs are simulated in the Technology Test.