Policy & Procedure : Client Services Policy


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Unlike traditional universities and TAFEs, Gryphon Learning does not offer those extracurricular sporting and social opportunities so valuable to the young adult, but so unnecessary for the more mature student with a solid career and or heavy family responsibilities and an established network.

 

Gryphon Learning does not consider age as a basis for student selection, but does urge young adults and school leavers to carefully consider the value of experiencing, at least once, the more traditional post-secondary education environment before embarking upon distance learning.

Assistance with Learning

If you have difficulty with any aspect of a course, you should e-mail tutor@gryphonlearning.com.au explaining your problem. We will reply as quickly as possible and post your problem and solution on the FAQ Web Page for your unit (without identifying you,) so that others can benefit.

Work or family priorities, illness, or other special circumstances that interfere with study

Stop studying until your problems are resolved and start again when you are ready. There are no time constraints or monetary penalties except in the following circumstances:

If you are an advisor enrolled with us for Continuing Professional Development you need to discuss with your Company's Compliance Officer or Training Officer your situation with regard to ASICs Policy Statement 146 and the terms of their contract with Gryphon Learning

If you are studying for a nationally accredited qualification and it is reviewed and the content is changed, you will need to purchase the new course material.

Three years after you first log on to study a unit, your enrolment will expire and you will need to contact us to arrange for further access.

Work or family priorities, illness, or other special circumstances that interfere with assessment

If, for any reason, you do not manage to satisfactorily complete an assessment, wait until your problems are resolved, review the unit and arrange another assessment.

 

However

If you are an advisor enrolled with us for Continuing Professional Development you need to discuss with your Company's Compliance Officer or Training Officer your situation with regard to ASICs Policy Statement 146 and the terms of their contract with Gryphon Learning

If you are working towards a nationally accredited qualification which is reviewed, and for which the requirements have changed, you will need to contact Gryphon Learning and we will help you determine an appropriate course of action.

Reading and Writing

If you want to do one of our courses but you don't know if you can read and write well enough, call us. We can get someone to test your skills. If you need it, they can teach you to read and write better.

Computer Literacy

Our multimedia software is designed to be easy to install and manage. We provide extensive on-line help.

 

Companies for whom we provide CPD courses can organise for their IT people and Compliance and Training Officers to be trained in the use of the Gryphon Learning System by one of our corporate trainers.

Study Skills

We have a number of web pages devoted to study skills and adult learning.