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Policy & Procedure : Client Services Policy |
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Unlike traditional universities and
TAFEs, Gryphon Learning does not offer those extracurricular sporting and
social opportunities so valuable to the young adult, but so unnecessary for
the more mature student with a solid career and or heavy family
responsibilities and an established network. Gryphon Learning does not consider age as
a basis for student selection, but does urge young adults and school leavers
to carefully consider the value of experiencing, at least once, the more
traditional post-secondary education environment before embarking upon
distance learning. Assistance with LearningIf you have difficulty with any aspect of
a course, you should e-mail tutor@gryphonlearning.com.au
explaining your problem. We will reply as quickly as possible and post your
problem and solution on the FAQ Web Page for your unit (without identifying
you,) so that others can benefit. Work or family priorities, illness, or other special circumstances that interfere with studyStop studying until your problems are
resolved and start again when you are ready. There are no time constraints or
monetary penalties except in the following circumstances: If you are an advisor enrolled with us
for Continuing Professional Development you need to discuss with your
Company's Compliance Officer or Training Officer your situation with regard
to ASICs Policy Statement 146 and the terms of their contract with Gryphon
Learning If you are studying for a nationally
accredited qualification and it is reviewed and the content is changed, you
will need to purchase the new course material. Three years after you first log on to
study a unit, your enrolment will expire and you will need to contact us to
arrange for further access. Work or family priorities, illness, or other special circumstances that interfere with assessmentIf, for any reason, you do not manage to
satisfactorily complete an assessment, wait until your problems are resolved,
review the unit and arrange another assessment. However If you are an advisor enrolled with us
for Continuing Professional Development you need to discuss with your
Company's Compliance Officer or Training Officer your situation with regard
to ASICs Policy Statement 146 and the terms of their contract with Gryphon
Learning If you are working towards a nationally
accredited qualification which is reviewed, and for which the requirements
have changed, you will need to contact Gryphon Learning and we will help you
determine an appropriate course of action.
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